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Our "way of life" is called Total Quality Management
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- For Leica Geosystems, quality is not only limited to our products. It applies also to all our procedures, as well as how decisions are made and how situations are dealt with - in this way moving towards business excellence. The main priority for business excellence is to fulfil customer needs and expectations.
- At Leica Geosystems, responsibility for quality management does not lie with the quality management personnel. Rather, total quality management is a fixed element of the thinking- and action-taking processes of all staff, and is strongly supported by the Corporate Management Team.
- Consequently we speak not only about Leica Geosystems‘ quality management system, but about an integrated management system which serves as a global base. The management system is documented in a complete manual. This document outlines our obligations and responsibilities, describes the management-, business- and support processes, and also considers the requirements of quality and sustainability, including environment, safety and health.
- The Management System follows the EFQM (European Foundation for Quality Management) model, which supports us on the way to Business Excellence.
- Efficient, highly developed IT systems support our business activities and contribute substantially to qualitative operational processes.
- The Company goals and objectives are clearly defined and transferred by means of Performance Management, through all levels of the employment hierarchy. Deviations from the given targets are corrected by continuous improvement processes.
- Leica Geosystems has been ISO certified for a long time, and according to the new ISO 9001:2000 standard since May 2001. This applies not only to production and development stages but also to some of the sales organisations. The two production facilities at Heerbrugg and Singapore also fulfil the requirements for environmental management standard of ISO 14001:2004. Leica Geosystems also fulfills the requirements for safety and health in which they are audited by the authorities.
- Regular reviews and audits guarantee that the management system is regularly reviewed and updated to ensure continual improvement.
- For Leica Geosystems, Total Quality Management is not only a catch-phrase. Total Quality Management is collaboration and a part of everybody’s daily life.
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