Imagine being in the field and coming across a problem that prevents you from finishing the job. You call your local support engineer, but have trouble explaining your exact problem. By simply pressing a button in Leica SmartWorx Viva, you can activate Leica Active Assist, and your local support engineer can securely access your device and see exactly what you see. By pressing the buttons for you, your support engineer can guide you back to full productivity within minutes.
You can continue with confidence to complete the survey, and know if the problem ever arises again, you can solve it yourself after being guided step-by-step through a solution.